FAQ
General questions
What is the minimum order value?
150,00 € net
What is your ClimateID?
12554-1801-1001
How do I dispose of the insert in the lid?
In the course of our conversion to zero waste, we have developed inserts made of fairly traded natural rubber, which have been in use since 2020. The innovative rubber inserts are 100% biodegradable and can also be reused when participating in the reusable system. Alternatively, we recommend disposal via organic or residual waste.
Do I have to pay attention to any special features when using natural cosmetics?
FAIR SQUARED products must be tightly closed at all times. A regular visual and olfactory inspection of the products helps to determine whether the scent and consistency are unchanged. If possible, only remove the products with clean hands or a spatula.
What does the batch number mean?
In our new shop, the batch numbers are indicated on the invoice at the time of purchase. These are made up as follows: e.g. 201101 20 = year of manufacture 11 = week 01 = production cycle.
Why do FSQ products not have a best before date?
In accordance with legal regulations, our products do not carry a best before date / BBD(*), as they have a shelf life of more than 30 months. The symbol of the opened jar and the indication "12 M" mean that the product can be used safely for 6 months after the first opening.
Whether natural cosmetic products have become unusable can be checked by yourself in many cases: If, for example, the ingredients of a cream or shower gel have separated or the smell and/or appearance are no longer perfect, the product should no longer be used.
Frequently asked questions about FAIR SQUARED's Zero-Waste Cycle
We depend on you as a consumer to implement our Zero-Waste-System. Only if you return the glasses and other reusable containers to us, the circle closes. For this reason, we have summarised all the questions we receive here. If you have any further questions, please check fairsquared.info/zerowaste or send us an email to shop@fairsquared.com.
How do I send the jars back to you?
If you have collected jars to send to us, just make sure that you rinse them first and that they arrive undamaged. You can simply put some newspaper in the box so that the jars are protected from rough knocks.
Please use the following address for your package:
FAIR SQUARED Reusable Centre
Rodenkirchenerstr. 4
50354 Hürth
Will you reimburse me for the return postage?
No, but we have thought of another way: As an incentive for the return, we will give you a €10 voucher for your next purchase in our shop. So if you send us at least 10 jars, bottles or metal tins (total number), we will be happy to send you a shopping voucher. Just be sure to leave your email address in the package.
Do you also take back damaged jars?
Because we cannot reuse them, we ask that you do not return damaged containers to us. Just throw them into the designated glass containers.
Should I send the jars back to you with labels?
You do not need to remove the labels from the jars to return them. We would rather ask you to leave them on, as we have them professionally recycled.
I would like to return the Zero-Waste jars to you. How do I receive the voucher?
As a small thank you for your collection campaign, we will send you a 10 Euro voucher for fair2.me if you send us 10 or more jars. Please include your e-mail address in the package so that we can send you the voucher.
What happens to the insert in the lid?
In the course of our conversion to zero waste, we have developed inserts made of fairly traded natural rubber, which have been in use since 2020. The innovative rubber inserts are 100% biodegradable and can also be reused when participating in the reusable system. Alternatively, we recommend disposal via organic or residual waste.
Can I assume that the glasses are also hygienically clean when they are reused?
Of course you can. We have an experienced service provider on our side who assures us that the jars are put into a hygienically perfect condition before they are refilled. This is just as important as refilling reusable bottles for drinks, for example.
Can I also donate the value of the voucher to a good cause?
Yes, with pleasure. We also offer this option. Instead of issuing you a voucher for our shop, we can also donate the amount of 10 euros to one of our two partner projects as part of our carbon offset. Together with ClimatePartner, we support a drinking water supply project in Odisha, India, as well as a marine protection project that collects and recycles marine plastic. If you would like to donate the amount, please also let us know briefly on a note in the package.
Translated with www.DeepL.com/Translator (free version)